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Girlfriday4656
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Catch Up services not working

Catch up and on demand services keep being interrupted;  ‘circles’ start whizzing around on screen which repeats incessantly until the programme eventually stops playing! Ran tests via Virgin app which say nothing is wrong! 

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japitts
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Re: Catch Up services not working

Let's be sure which box you have first - check here if you're not sure. And take advice from there. Also when the programme stops playing, do you get any error messages or codes?

Connectivity does differ between them, so therefore does the advice.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Corey_C
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Re: Catch Up services not working

Thanks for your post and for reaching out to the Community Forums, Girlfriday4656,

 

Sorry to hear that you are having TV service issues. Have you been able to follow japitts' advice and identify which set top box you have? Are you still needing help with this?

 

Cheers,

Corey C

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