Virgin Media Community

[Rogerwoodall]

I have read everything on this self help group and I still cannot turn off audio descriptions. Any ideas appreciated 

[carolehelen]

• Audio description turned on for no reason on itv and it won't turn off, I've tried everything it's suggested but it's not working, any ideas what I can do? 

[japitts]

What have you tried - can you be specific? Is this on any particular channel(s) or OnDemand?

[japitts]

Not that it makes masses of difference, but is this ITV SD or ITV HD?

If you press the "info" button and scroll down to the audio tab, pressing "OK" should turn AD off. Is this not happening?

[carolehelen]

It's on both itv channels and I've tried turning the audio off as you've suggested, but it's not working 

[MartinQ]

Tried all recommended action but with no joy any ideas much appreciated. 

[PFC1]

Has come up on ITV tonight. Have tried both recommended means of turning it off ie via settings and via info button on remote. Neither work. Help needed. Very annoying and irritating glitch

[japitts]

@MartinQ 

You've joined someone elses thread, but also not said what "all recommend action" you've tried. The obvious thing is to press "info", scroll down the AD panel and press "OK". Have you tried this?

Are you having this problem on any specific channel(s) or is it OnDemand?

[japitts]

A few similar posts cropping up, so I've merged them together.

ITV-HD is fine for me, so it doesn't look like a national fault. What parts of the country are people in - perhaps this is a regional issue?

You should be able to disable AD by pressing "info", scrolling down to the audio tab and pressing "OK" to toggle it off perhaps twice for good measure.

[MartinQ]

Sorry,  I've tried setting the alternate language to 'English' but it auto reverts, also tried turning off the AD by pressing the info button and scrolling down to AD and turning it off there but again it auto reverts.