Menu
Reply
  • 1
  • 0
  • 0
GJC1966
Joining in
375 Views
Message 1 of 2
Flag for a moderator

Cancelling some of our package.

I've just spent an hour on hold trying to get an answer as to what notice period we need to give to cancel our TV package.  

I also need to know what the cost of only our broadband and telephone package will be going forward.

Call centre didn't answer the first part, despite waiting 30 minutes in a queue, then set about transferring me to another department to confirm the broadband costs.  Thirty minutes later, still no answer.

How best do I get in touch with these people to discuss my services?

0 Kudos
Reply
  • 26.23K
  • 1.11K
  • 4.32K
Very Insightful Person
Very Insightful Person
370 Views
Message 2 of 2
Flag for a moderator
Helpful Answer

Re: Cancelling some of our package.

30 days notice

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

Mark as Helpful Answer if I've helped

0 Kudos
Reply