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NancyH1
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Cancelled my contract still getting bills

OK cancelled my contract on 9th April 2019 giving a month's notice. Telephoned on 9th May to check that contract was cancelled and was told it was. Returned Virgin equipment paid final bill.  But  am still remember receiving bills.  Have spoken to several Virgin assistants and was finally told after they phoned me back that it had been sorted and Virgin owe me £42.00. I have since received another bill and today a threatening letter saying that it will go to debt collectors.  Haven't used Virgin since 17 April! 

I feel very harrassed and have no idea what to do next! 

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Forum Team
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Re: Cancelled my contract still getting bills

Hi NancyH1, 

 

Welcome to our community forums! 

 

Sorry to hear you've had trouble disconnecting your services.

 

If you haven't managed to get this sorted yet, I would love to see what we can do to help and have sent you a private message. Please reply when you can Smiley Happy

 

Look forward to hearing from you, 

 

Hetty_R
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