Virgin Media Community

[EchoofGlory]

No matter what time or day it is, we cannot watch On Demand or Catch up TV. 

constantly getting a C233 code but there’s nothing wrong with the cables, connections or internet. Everything else works. Can watch normal tv, record and internet is fine. 

turn the box on & off and it works for about 5 mins then stops.  There’s clearly something wrong somewhere. The cables are all gone,  they’re all in securely.  We’ve never been able to watch catch up or on demand. What’s the point in paying for this is we don’t get it?

broadband is supposed to be 200mbs download but we’re lucky to get 50 consistently.   

customer service is shocking. Never get to speak to someone who can speak English so they do t understand as it doesn’t fit their script. 

anyone out there able to shed some light on this?

thanks

[EchoofGlory · Accepted solution]

No. No response yet. Utterly ridiculous. 

[japitts · Accepted solution]

Which TV box do you have? Check here if you're not sure

[EchoofGlory]

Yeah I have the app. Doesn’t matter if there’s an issue in the area or not. It doesn’t work sadly. 

currently there is a reported issue, but I pay no attention to it. As I said, problem or not, On Demand & Catch up never work. 

[Drew1]

Where is the other correspondence in this trail. I see now that this site is some side show. In future I’ll just use Twitter. At least the public get to see just how bad your service is. 

[apcyberax]

What are you talking about?

[japitts]

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@EchoofGlory wrote:

Yeah I have the app. Doesn’t matter if there’s an issue in the area or not. It doesn’t work sadly. 
currently there is a reported issue, but I pay no attention to it. As I said, problem or not, On Demand & Catch up never work. 

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@EchoofGlory 

Once that reported issue clears, please come back to this thread if you still have issues. There's a wealth of experience on this forum that can often help resolve issues.