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ChrisFrench
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Can’t view Amazon/Itvhub/All4

Please help!

i switched to Virgin nearly 2 weeks ago.Broadband is fine but Amazon Prime will only show a trailer not the real film, ITVhub and All4 apps don’t work at all, whereas iPlayer and Netflix are fine.

Amazon prime plays fine through my phone over the broadband but doesn’t work on the TV.

what can I do?

i would like my friendly initial installing engineer (Tom) to pop back and take a look if poss please

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BenMcr
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Re: Can’t view Amazon/Itvhub/All4

What TV do you have? Make and Model specifically please.

I'm assuming it's a 4K one as the behaviour you're describing usually means that the V6 on a 4K TV is connected to an incompatible HDMI input. It needs to be connected to an input that supports HDCP 2.2.
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ChrisFrench
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Re: Can’t view Amazon/Itvhub/All4

Hi

its a Samsung EU50HU69 ??

version 1.0

UHD 

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ChrisFrench
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Re: Can’t view Amazon/Itvhub/All4

What should I do next?

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BenMcr
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Re: Can’t view Amazon/Itvhub/All4

HU series? Then the V6 needs to be connect to the HDMI port marked as MHL. That's not HDMI 1 on those TVs as a rule.

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ChrisFrench
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Re: Can’t view Amazon/Itvhub/All4

Moved HDMI cable in tv to HML port and now no tv at all

What should I have done?

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BenMcr
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Re: Can’t view Amazon/Itvhub/All4

May sound like a stupid question, have you changed the input on screen too using the TV remote?
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ChrisFrench
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Re: Can’t view Amazon/Itvhub/All4

There are NO stupid questions when it’s me!

Still the same- can see ads but not content on ITVhub 

still trailers only on Amazon, if I try the films - screen just goes blank!

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BenMcr
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Re: Can’t view Amazon/Itvhub/All4

Try doing a full reboot of the V6 box as well.

You can do that via the Help & Settings menu or via the power switch on the back of the box.
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ChrisFrench
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Re: Can’t view Amazon/Itvhub/All4

I think you’ve done it!

Amazon/All4and ITVhub all working - it did need the reboot. Many, many thanks BenMcrk

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