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Can’t pair Newly sent remote to old TiVo box

Wendsls
Tuning in

I have an old TiVo box and my remote broke. New one sent is smaller but will not pair with TiVo box. 

I have followed all the instructions but my TiVo box does not have the same buttons on it as the instructions are saying to press. 

can I have the correct replacement remote sent or do I have to upgrade the box?

4 REPLIES 4

japitts
Very Insightful Person
Very Insightful Person

Can you post a photo of the two remotes? I suspect you've been sent a V6 one rather than TiVo, but there shouldn't be any wildly different buttons on it.

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Wendsls
Tuning in

The smaller one is the new one I have received which is for the new box. 

IMG_1463.jpeg

Hi there @Wendsls 👋 Welcome back to our forum and thanks for your post 😊

Sorry to see that the wrong remote was sent to you. I've checked our system and can see you've spoken to the team since posting this. Have they been able to arrange for the correct one to be sent now?

If you need any further help, please let us know. We're always happy to help.

Regards

Nathan

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Wendsls
Tuning in

I have now been offered a replacement box and they are issuing a v6 box as mine is one of the very 1st TiVo’s. 

thank you