Virgin Media Community

[Willbur]

I took delivery of a new Cisco TiVo as mine had reached the end. When I tried to connect I was suffering from a connectivity error 7011. I was told by a helpful VM helper to do the following:

turn off power, hold left+right+OK buttons on the front panel, power on.  On a Cisco, keep the buttons held until the box starts to run. 

I followed these directions and I do get the updating screen stating it will take a few minutes to complete new digital settings.  The bar does move through the updating stage 1 (of 3) but then loops back again to stage one each time the bar completes. It doesn’t make it to stage 2 (of 3) just keeps going back to stage 1. Am I doing something wrong?

Please help. I have been without a tv for over a week.

Thanks

[#2]

I took delivery of a new Cisco TiVo as mine had reached the end. When I tried to connect I was suffering from a connectivity error 7011. I was told by a helpful VM helper to do the following:

turn off power, hold left+right+OK buttons on the front panel, power on.  On a Cisco, keep the buttons held until the box starts to run. 

I followed these directions and I do get the updating screen stating it will take a few minutes to complete new digital settings.  The bar does move through the updating stage 1 (of 3) but then loops back again to stage one each time the bar completes. It doesn’t make it to stage 2 (of 3) just keeps going back to stage 1. Am I doing something wrong?

Please help. I have been without a tv for over a week.

Thanks

[C_Butcher86]

Hi,

Please send me a PM with your account number and area ref and I can take a look for you.

Thanks Chris

[Graham_A · Accepted solution]

Have you phoned the activation number to get the new box activated on your account?

[Graham_A]

@Willbur You should not post account numbers or other personal details in a public forum.  Your post has been moved to a private area.

[Willbur]

Hi Graham,

I have not as much was never instructed to. Which number is this, do you know? I trust it’s a different one to the main number as nobody is picking up. Do I have to quote some number?

[Graham_A]

It should be on the instructions that came with the new box.  If you can't find it try 08009539500

[Willbur]

Astonishing! Why does nine in the paperwork state I need to complete the task of phone registering the new box.

many thanks and much kudos!

willbur