@LMA wrote:
Thank you - it states WiFi is connected etc .
If it states WiFi connected, it should also state the signal strength which could be a clue to your underlying problems.
But also, at the bottom of the screen, you can click "Connect to Virgin Media services now" and this may just resolved your issue.
@LMA wrote:
I think I need an engineer . I am told getting this arranged will be beyond 14 days and I can’t risk being in a contract .
You may need an engineer, or we may be able to diagnose your issue on this forum. There are engineers on here, too - if you can give a little info on what your V6 is saying in certain menus, we may just be able to save the need for an engineer visit. No promises, but if we don't try...
@LMA wrote:
I will cancel as all I see is bad press and comments .
Thanks again
VM are certainly having a bad time at the moment as regards C/S - there's no denying that. But once you get your services up & running, your interactions with C/S should be somewhere between minimal & zero.
If you feel cancellation is the way to go, then you need to call 150 and follow the "I want to cancel" routes. The retentions agent you speak to may well try to resolve your issues and negate the need to cancel - whether you choose to accept that offer, or insist on cancellation, is your choice. I'd recommend being sure of what you actually want to happen, before calling. And stick to it.
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