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weeknd
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C133 error message

My TV and recordings are working fine but the catch-up/on demand/apps/red button have not been working since last night.

I've spoke to several VM people today. One told me to check cables are plugged in and reset, Another told me there is a local area fault and the problem is being fixed. Surely it's either one or the other?

I've checked the service status for my area - Manchester M40 - and it says there are no issues.

I'm confused, could anyone help me please?

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Forum Team (Retired) Shay_S
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Re: C133 error message

Hi, Weeknd.


Thanks for your post in our community.


Sorry to hear that you're having issues with your TV service. Thanks for confirming that you had checked the service status and you had it reset already.  Just to check, how are things looking at the moment? Are you still experiencing the same? If so, we can help further by looking into the account if needed, and identifying any issues there may be .

 

Looking forward to hear from you.


^Shay_S

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weeknd
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Re: C133 error message

Thanks for replying. After ringing VM every day this week the error message has finally disappeared today and everything seems to be working as normal. Fingers crossed there are no more problems. Smiley Happy

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Forum Team (Retired) Ellen_C
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Re: C133 error message

Thanks for the update. Good to know it's up and running now.

 

Let us know if you need assistance in the future. ^Ellen_C

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