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KirstyBeart
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C130 on demand and catchup turning off

for months now my TiVo box has been turning off with flashing green light when I’m watching Catch up or on demand

my neighbour has the exact same problem 

we have done all the diagnostics and remedies recommended but it keeps happening 

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Re: C130 on demand and catchup turning off

Thank you for your post Kirstybeart and welcome to our community.

 

Can we please confirm if you've been experiencing any broadband issues as well as this? As these services are run through the internet.

 

Let us know and we'll investigate further if needed.

 

Thank you, Emily.

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KirstyBeart
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Re: C130 on demand and catchup turning off

The problem is not obvious as we have mobile data on our phones but my WiFi printer keeps going offline

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Re: C130 on demand and catchup turning off

Thanks so much for popping back @KirstyBeart

 

The error code you have provided advises that your box is not able to connect to our Virgin Media network - you can see this via our Error Code help page here

 

Once you have performed a reboot, please then attempt the following checks through the V6 box: 

 

Home> Help&Settings> Settings> Network> Connect to Virgin Media Service Now

 

Let us know how you get on after this check and we'll go from there 🙂 

 

Cheers
 

Katie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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KirstyBeart
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Re: C130 on demand and catchup turning off

Preparing finished

connecting finished

getting info finished

dissconnected finished

loading info won’t complete

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Re: C130 on demand and catchup turning off

Hi Kirstybeart,

 

Thank you for reaching out to us in our community, I am sorry to hear you are having issues watching catch up TV.

 

Since your post on Sunday how have things been going, have you manage to speak to our faults team to get this resolved?

 

You can contact our faults team on 0345 454 1111 options option 2 they will be able to do a full diagnostic check and get this resolved for you.

 

Regards

 

Paul.

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