Just a bit more for yourself and anyone else interested.
Phoned 150 went through the process and the automated tests actually seemed to correct the issue - however i still waited to talk to a "technician" and while talkint to them it stopped working again! Anyway longshot is they should be coming out tomorrow.
Thanks, useful information that the automated system seemed to initially recover the connection.
The fact it quickly failed also suggests an engineer visit is required.
The outcome you should be hoping for is that the box requires replacing and that the replacement is the newer V6. As a fault replacement, this would be free. The downside, of course, would be loss of your recordings, although series links can be recovered.
It is also refreshing that you were able to navigate the phone system and relatively quickly get appropriate support. So many people come on here ranting that their experience is significantly different from what you report.
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My problem turned out to be due to the RF cable being damaged just next to the connector. They came and mended it Saturday morning so AOK now.
I would recommend you ring them - you get asked a few automated questions and have to press a few buttons on your phone but it only took me 10 mins - that was about 3.30 pm - it can get a bit busy later.
Phoning 150 you would think to be the best approach.......I just have and was told there are no problems with my TiVo box or internet. That took nearly an hour but 'support technician' tested box and internet and told me that was all she did. Needless to say I am not convinced as nothing was done to correct my C130 error. Time will tell but suspect another call to 150 will be required in the next couple of days........
Following on from previous post it took 10mins for C130 error to reoccur after 'technical support told me there was nothing g wrong!
Tried speaking to 'technical support again today, another hour of being told again there is nothing wrong with my TiVo.........
This culminated in me speaking to cancellations, finally a UK call centre. End result being a new box being sent out.
Hopefully this will resolve my C130 error but really Virgin? Your technical support are a joke. I told them numerous times the issue was random and resolved itself after 3-5 minutes and was told to call back when I had the error!!!! It takes at least 5 mind to speak to someone in technical support so how was this possible? Again after stating this was told there was nothing wrong and to call back when I had the error!!! Very nearly lost a customer, the only reason not was your UK call centre staff and no competition for broadband where I live......