The TiVo has an inbuilt internet connection, and the indicator light second from left on the front-left of your box represents this. It should be solidly on, but I'll wager it's flashing in your case?
If so, that's a fault and needs reporting. 150 from a VM landline, or 0345 4541111 from any other phone.
If you've had your current package more than a year and also take VM broadband, you may want to consider a renegotiation of your package (possibly cheaper) and a box-swap to a (much improved) V6 into the bargain.
A like-for-like fault swapout should not be a problem in either case.
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Hi Widgles, thanks for posting and welcome to our community.
Sorry you're having issues with your on demand service on your TiVo. I would like to take a closer look at this on your behalf. To enable me to do so, I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.