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C130 error demand

Eveytime I watch something on demand or yiu tube anything like that through my Tivo box, it drops and kicks me off with the C130 error.

 

I'm fed up having to reboot my box and/or wait for reconnection.

 

Why is this always happening?  Paying for a service I can't  even use properly 

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Re: C130 error demand

Do you have a TiVo or a V6? If you're not sure, please check here 

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Re: C130 error demand

Its a TiVo box

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Re: C130 error demand

The TiVo has an inbuilt internet connection, and the indicator light second from left on the front-left of your box represents this. It should be solidly on, but I'll wager it's flashing in your case?

If so, that's a fault and needs reporting. 150 from a VM landline, or 0345 4541111 from any other phone.

If you've had your current package more than a year and also take VM broadband, you may want to consider a renegotiation of your package (possibly cheaper) and a box-swap to a (much improved) V6 into the bargain.

A like-for-like fault swapout should not be a problem in either case.

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Re: C130 error demand

The 2 green lights (under the power button)  are always on (never flicker) but guaranteed it'll drop if I watch bsomething on demand it'll drop and give me the C130 code.

One thing I do notice is the router dropa alot...not sure if this is a contributor 

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Re: C130 error demand


@Widgles wrote:

 

One thing I do notice is the router dropa alot...not sure if this is a contributor 


Yes and no. Your TiVo has an inbuilt network connection and doesn't use your home internet.

But if there is a more general network issue it could affect both connections.

Call Virgin faults.

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Re: C130 error demand

Hi Widgles, thanks for posting and welcome to our community.

Sorry you're having issues with your on demand service on your TiVo.  I would like to take a closer look at this on your behalf.  To enable me to do so, I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.

Regards


Lee_R

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