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Lasergirl
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C130 error and upgrade when trying to watch catch up

So I ha e two problems. When I try and watch anything on catch up or Netflix I end up getting the error C130 and being thrown out. Then when I try and watch certain channels on catch up it tells me I need to upgrade when I know I should be able to access the programmes.

I’ve rung Virgin and was told it’s an outage in my area which is the reason for both problems. And they can’t tell me when it will be fixed. This keep happening so exactly what am I supposed to do now?!

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Megan_L
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Re: C130 error and upgrade when trying to watch catch up

Hi Lasergirl,

thanks for using the forums to get this issue with your TV box looked into, I am sorry its being a paid at the moment. 

I've had a look on your services but can't see any area outages in regards to your TV box or internet.

I can also see that you're running an old TIVO box which may need updating, we can help with this here on the forums, I'll send you a PM now so we can chat about specifics.

Thanks,

Megan_L

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Megan_L
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Re: C130 error and upgrade when trying to watch catch up

Hi Lasergirl,

Thanks for letting me know that the engineer visit resolved your issue!

Really glad we managed to get it sorted for you 🙂

If you need anything else in future just create a new post and we'll be happy to help again!

Hope you have a lovely week ahead, stay safe.

Kindest regards,

Megan_L

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