On Saturday I lost both my internet access and also for a short time my TV service, via TIVO. I live in a block of flats and a number of other residents had had the same problems I was experiencing.
Yesterday an engineer came and he would have had a busy day sorting everybody's Virgin's problems out. He told me he wasn't entirely sure what had caused the problems that had occurred for everybody. His guess was that there had been an unexpected power surge and this had adversely affected everybody's services.
Having examined my router and TIVO box he said they would have to be replaced and he went to his van and brought new models. He first installed the new router, but before he took the new TIVO box out of its box, I asked if it was absolutely necessary to replace my old box, since I had a number of recorded programmes and movies on it I would be sorry to lose. It appears the only thing I wouldn't be able to do is access on-demand and catch up services, but still be able to record new content and view programmes I'd already recorded, which is really the only reason I need it, because I have an Amazon Firestick and use this for any on-demand/catch up content I want to view.
So I now have a TIVO box which shows "Network Availability (130) and no on demand/catch up content. with a flickering light at the front of the box, but I'm still able to watch stuff I've already recorded and record new content, which has always been, overwhelmingly, its main purpose for me.
I just wanted to share but please feel free to comment.