I have had a flashing green light on my Tivo box since November 13th and am unable to access On Demand, Catch Up and certain channel information. With the Home button there is a C130 Error message and attempting a reset indicates an unplugged cable, which is not the case and other TV services are currently working normally.
I telephoned 150 and after some tests was told there was an area problem and to contact 0800 5610061 for an update. The telephone tells me there is no problem in my area which is patently incorrect, because the problem persists.
Moreover a friend, who lives a few streets away, is experiencing exactly the same problem with his TIVO box in exactly the same time frame and has been told there is no point in sending an engineer because the problem will not be in the home.
It feels like we are going round in circles.
It is now over a week that we have been unable to access the services for which I am paying. I would like to request a speedy solution to the technical problem, because failure to access Catch Up is leading to a loss of continuity and enjoyment.
I notice other posts describe the same symptoms. Is this a problem in the home or an area problem? Can someone help please?
Thanks