Virgin Media Community

[Rossored]

Anybody had trouble with buffering when watching catch up tv 

[japitts]

Do you ever get any flashing green LEDs on the front-left of your TiVo?

[Natalie_L]

Hi Rossored, 

Welcome to the Community and thank you for posting. 

I am sorry to hear you are experiencing some issues with your service buffering, we will do all we can to help. 

When using the catch up service, are connected to the broadband via Ethernet or WiFi?

Do you get any error message on the screen at all? 

Please do let us know and we will do all we can to help. 

Thanks, 

[japitts]

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@Natalie_L wrote:

When using the catch up service, are connected to the broadband via Ethernet or WiFi?

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This would be a good chance to clarify which TV box @Rossored has.. please check on this page 

If you have a TiVo, then it doesn't use your home broadband, and doesn't have WiFi - check for flashing green LED's on the front-left

If you have a V6, then Natalie's question is valid as that's what provides the internet connectivity.

[Rossored]

Programmes are freezing and buffering especially sky programmes

[japitts]

Which TV box do you have?

No-one can advise any further until you answer the questions already posed above.

[Chris_W1]

Hi Rossored, thanks for the message and welcome back to the forums.

I am sorry to hear that you are having issues with the buffering. 

Can you answer what Japitts has stated and we will be able to address this for you. 

Kind regards, Chris.