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Stevieb51
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Broken tivo

Hi all

I have a very serious problem with my 1tb tivo box

This has been going on for nearly 1 month 

It will not reset and if it does it only works for a few days then stops again 

Most of the time it is stuck on an orange light 

Can't get through to speak to anyone and got no answers through the online chat or the text service, £69/month for a service I can't use and no help from customer service , not happy

It seems I need a new box, anyone else experiencing this 

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LittleMick73
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Re: Broken tivo

If others were experiencing this the forum would be flooded, if you don't phone and report it virgin have no idea of your problem, I can never understand why people leave it a month before complaining on here.
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Ryan_N
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Re: Broken tivo

Sorry to hear about this Stevieb51. 

 

I can see that a technician has been booked. Can you let me know how this went. 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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