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Sally1983
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Broken box

hi, one of my children have spilled a drink and the TiVo box got wet underneath and went off and hasn't turned back on since, I have tried to call Virgin for help many times and only get cut off after waiting for hours In total, I need a new box, it has been off for over a week now, how can I get in touch with someone, it's driving me crazy, thanks

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Gareth_L
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Re: Broken box

Hello Sally1983

Thanks for bringing this to our attention 

And please dont panic we understand accidents do happen

So I can get all this fixed for you 

I will need to get some account details off you

This is done by a private message 

If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

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Sally1983
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Re: Broken box

Done

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