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Broadband TV and Phone disconnecting

My Broadband TV and Phone keep disconnecting. This has been happening over a period of about a week. If I turn everything off and on again it will work again for a few hours but then disconnects again.  Dosconnections are becoming more frequent. Service checker says there are no problems.  Can anyone advise? 

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Re: Broadband TV and Phone disconnecting

Hi shaun,

Feel free to pm me your postcode and house number and I will take a look at your modem for you,

I will also need the area ref

Thanks


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Re: Broadband TV and Phone disconnecting

Hi 

Thanks much appreciated. 

Everything is currently working so test might no show anything. 

Post code LE85QZ  

House No. 28 

Shaun 

Area Code 30

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Re: Broadband TV and Phone disconnecting

Hi shaun

By the looks of it you had a bit of an issue 13th then again 15th and yesterday morning but these are all correctable errors, and like you said all working ok now.

Can you tell me if you have any metal block attenuator at the rear of the modem this will be a rectangle block maybe says 3/6 or 10db. If this is on there then please remove and reboot the modem.

Thanks phill


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Re: Broadband TV and Phone disconnecting

Hi Phill

I dont think I have one of those blocks behind the modem. 

I have got a metal connecting box which splits the main virgin media incoming  cable into 2 (One of which goes to the back of the modem and one of which goes into the back of the TiVo box. 

Thanks 

 

Shaun 

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Re: Broadband TV and Phone disconnecting

Ok,

See how you go over the weekend,

Anything else happens pm me and ill double check everything.

 


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Re: Broadband TV and Phone disconnecting

just to put your mind at rest and add a little something to stop you needlessly rebooting hub etc,

Having checked yours and a couple of you neighbours hubs,

There is a signal (SNR) issue effecting you all,

I could not find a fault ticket but have tried to escalate upwards to the relevant department,

🙂

 


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Re: Broadband TV and Phone disconnecting

Thank you for letting me know and for escalating this on our behalf. 

Shaun 

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