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Nichrome
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Box return

Hi

Early March I have changed my package, and got rid of the TV. I was told I'll receive a prepaid box I would put in the TV box into it so I can return it. I have never received the prepaid box, and the TV box is laying in my drawer taking up space.

What can I do to get it sent back?
Thanks.

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newapollo
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Re: Box return

Hi Nichrome,

at present Virgin aren't sending out the pre paid packages to return equipment.

Details are here Corona Virus update 

Normally, we ask you to return your kit. That’s because while you're with us, you rent your kit, rather than own it. But as the government advice is to stay home, we don’t want to ask customers to venture outside to post kit back to us. We’ll drop you a line at a later date to organise the return through CollectPlus, or one of our key workers will safely collect it from your doorstep so we can help to keep other people connected. For now, please keep your kit somewhere safe.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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