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Box reboot

Djksth92
Joining in

on ‎04-09-2022 16:22

I posted a question about my sky sports hd being pixelated a while back and the problem has persisted so I reset my box via the menu about two hours ago and it just keeps going in the same cycle and is yet to come back on any tips on this?

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newapollo
Very Insightful Person
Very Insightful Person

on ‎04-09-2022 17:42

You will probably need a replacement box.

I'm unsure which box you have though as you've posted in the TIVO forum, but previously posted in the 360 forum saying you had a pixelation issue on Sky Sports Main Event HD

Tivo boxes are no longer being replaced like for like, however if you have broadband with VM then if you do have a Tivo box it's likely to be replaced with a V6 box. (V6 and 360 boxes cannot be used without a VM broadband connection)

You need to dial 150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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