Showing results for 
Search instead for 
Did you mean: 

Box outside

Joining in

I’m not sure if this is the right board to post on. My brown box outside is broken, the front cover is hanging off and wires are exposed. I’m not sure who I need to contact for this to be repaired, is there a number to ring. Thank you 


Joining in

Hi my brown box outside has the front cover hanging off and all the wires are exposed. Is there a number to contact that can help me. Thank you 

[MOD EDIT: Subject title changed for clarity]

Very Insightful Person
Very Insightful Person

You only need to post once about a query.

Either wait on this forum where staff should respond after a couple of days, or call into faults - 0345 4541111 or 150 from a VM phone.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Hi Kaela,

Thank you for reaching out to us in our community and welcome, sorry to hear your brown box cover is hanging off outside your property which is exposing all the cables, I will be more than happy to arrange for this to be fixed/ replaced, I will send you an invite into a private char, once received please click on the purple envelope to accept.