Menu
Reply
Alisonalexander
  • 7
  • 0
  • 0
Tuning in
3,458 Views
Message 1 of 3
Flag for a moderator

Blue light only on TiVo box

Was watching tv and all channels disappeared.

rebooted box but now only blue light on box and screen saying starting up 

have switched box on and off no success 

been trying for over an hour 

 

0 Kudos
Reply
japitts
  • 18.21K
  • 2.36K
  • 4.17K
Very Insightful Person
Very Insightful Person
3,408 Views
Message 2 of 3
Flag for a moderator
Helpful Answer

Re: Blue light only on TiVo box

Any VM box that won't start-up, has a fault.

You can either call 150 (From a VM phone), 0345 4541111 (from any other phone) or wait on here (might be a couple of days) for staff to pick up.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Akua_A
  • 3.36K
  • 80
  • 218
Forum Team
Forum Team
3,339 Views
Message 3 of 3
Flag for a moderator

Re: Blue light only on TiVo box

Hi @Alisonalexander,

 

Welcome back to our community forums.

 

Sorry to hear your TV box is having issues with channels as well as starting up. We can understand this is not ideal and we want to do our best to help. I have been unable to access your account using forum details. Have you been able to reach our phone team regarding this? If so is the issue resolved?

 

Thanks,

Akua_A
Forum Team



New around here? To find out more about the Community check out our Getting Started guide