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Blue and flashing red light

My TiVo box says starting up but nothing happens blue solid light and a red one that keeps flashing try to reboot but nothing happens 

please help 

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Re: Blue and flashing red light

Hep anyone?? 

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Re: Blue and flashing red light

Hi 78marco

Sorry to hear the above, 

I have had a quick look at your services and can see that you have

only signed up for Telephone and Internet 

This would be why the TiVo box is not working

If you need to get a TV service added then please give us a call 0345 454 1111 or 150 free from your landline 

Gareth_L