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Soutietye
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Blue Light & Flashing Red Light

Hi,
My Virgin Box has been turned off at the plug for about three days, and now I’ve turned it on again, all I get is a Blue Light, a Flashing Red Light and the Screen says starting up, but nothing is happening. Help please.

Kind regards 

 

Steve Tye

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japitts
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Re: Blue Light & Flashing Red Light

Sorry to say, but your box has a failed software download or has outright died.

Either way - You can either call to report it (150 from a VM phone or 0345 4541111 from any other phone) or wait on here for a staff response. This might be a couple of days.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Ashleigh_C
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Re: Blue Light & Flashing Red Light

Hi there @Soutietye

 

Thank you so much for your first post to our community forums and welcome to the team! It's great to have you here! 

 

I am so sorry to hear this has happened! Can I ask if you have been able to speak to a member of our team or if you still require assistance? 

 

Thank you. 

Ash_C
Forum Team



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Soutietye
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Re: Blue Light & Flashing Red Light

Hi Ashleigh,

 

Thank you for getting in touch. I am happy to report that the issue is now resolved, but a little embarrassed to admit that it was me who hadn't plugged the Box back in correctly! Put it down to Age!

 

Have a good day,

 

Kind regards

 

Steve

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Zoie_P
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Re: Blue Light & Flashing Red Light

HI Soutietye,

Thanks for letting us know this was sorted and the mystery solved 🙂

Zoie

Zoie
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