Virgin Media Community

[Kellyannrae1]

For the past couple of days when I put on certain channels the screen is blank but the sound is on & is also happening with the apps, bbc I player, YouTube it is doing the same everything is there but the picture.. could someone help me with this I’ve tried restarting my full kit, checking wires and still no change 

[PeteGoble]

I am currently experiencing the same problem. Haven't solved it yet. but thought you might like to know you're not alone.

[John_GS]

Hi Kellyannrae1 and PeteGoble,

Thanks both for posting and warm welcome as well.

Sorry to hear of the TV issues. Has this been sorted since posting? If not, please let me know and I'll be more than happy to assist further. 

Kind regards,

[Kellyannrae1]

Hi there,

no it is still the same has been over a week

[Alex_RM]

Hi Kellyannrae1, 

Sorry you're still having an issue with this, I've run a health check of the box and it's advising that an engineer is required- I've popped you over a private message so I can arrange this.

Thanks,

Alex_Rm

[Tawp1]

My TV is doing exactly the same, is there a solution? 

[Emma_C]

Hey Tawp, 

Thanks for your post and welcome to our community. 

Sorry you're having an issue with the picture on your TV box, this ins't good. 

Is this on all channels? 

Have you tried rebooting the box?

Is everything tight and secure at the back of the box?