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Billing

Hi i paid a bill on 12 May and have just received an email to advise there is £80 (2 payments) to be paid for my Virgin wifi? 

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Re: Billing

Hey Pinks_dot134,

 

Does your online bill show any reasons why you have an outstanding payments? 

Are there any reasons why the bill would be that, have you recently missed any payments?

 

Regards

Steven_L

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Re: Billing

Hi no there is no reason. A further payment has also been taken from my account for the same amount yesterday. Please advise asap

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Re: Billing

Hey Pinks_dot134,

 

I will drop you over a private message in a few moments, so that we can pass account security and look into this further.

 

Regards

Steven_L

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