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terrybyrne32767
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BT SPORT 1 AND 2 PIXALLATION

Unwatchable on BT SPORT 1 AND 2. Post code BH23 7LE 

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Zoie_P
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Message 2 of 14
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Re: BT SPORT 1 AND 2 PIXALLATION

Hi Terrybyrne32767,

Thanks for your post, I am sorry you are having issues with your BT sport is it just these channels or is it all channels you are having issues with?

Thanks,

Zoie

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terrybyrne32767
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Re: BT SPORT 1 AND 2 PIXALLATION

Just those 2 currently 

 

Terry 

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Zoie_P
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Message 4 of 14
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Re: BT SPORT 1 AND 2 PIXALLATION

Is this still ongoing? Have you tried a reboot? and checked that all cables are connected? Is your box connected via an ethernet connection? 

Thanks,

Zoie

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terrybyrne32767
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Re: BT SPORT 1 AND 2 PIXALLATION

Yes all tried several times, 2 still bad, 3 seems not to bad at moment based on a 2 minute test. I think the signal needs a tweak in box up road. It has happened several times before.

 

Terry

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Alex_RM
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Message 6 of 14
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Re: BT SPORT 1 AND 2 PIXALLATION

Hi terrybyrne32767,

 

Can you confirm which box you're having the issue on, or is it both?

 

Alex_Rm

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terrybyrne32767
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Message 7 of 14
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Re: BT SPORT 1 AND 2 PIXALLATION

Both 

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Alex_RM
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Message 8 of 14
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Re: BT SPORT 1 AND 2 PIXALLATION

Thanks, 

 

Upon checking the boxes it does look like we've raised a possible issue with the quality on BT Sport affecting some customers, and it's currently being investigated.

 

I'm sorry for any inconvenience this is causing, at the moment there doesn't appear to be a fix date for the issue.

 

Alex_Rm

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terrybyrne32767
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Re: BT SPORT 1 AND 2 PIXALLATION

Now there's a surprise....Not!

Can I suggest you get your self test software sorted and allow access to someone to get an engineer when needed.

 

Thank you

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Paul_DN
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Message 10 of 14
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Re: BT SPORT 1 AND 2 PIXALLATION

Hi terrybyrne32767,

 

Thank you for coming back to us and for the feed back, sending a technician isn't something we would do for this issue as it isn't something they can fix your end it is something that will need fixing from the source.

 

Regards

 

Paul.

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