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siandang
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BOX FAULT.CODES

C501 code not able to access Recordings . CT10 postcode .App says issue but keeps on changing the fix date that started last month with  Fix 01/02 .New one 05/02 ???

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japitts
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Re: BOX FAULT.CODES

Is this definitely a TiVo? If you're not sure, please check here 

Are these any specific recordings you can't access? Or all ones? How about new ones - can you record new programmes and watch them?

I'd use the automated status line - 0800 5610061 - rather than the app or online page. That often covers faults down to street level.

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siandang
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Re: BOX FAULT.CODES

Thanks for answering. It is all recordings also on demand. But it is only one.of the boxes . Network is fine for the box (connected with broadband???)

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japitts
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Re: BOX FAULT.CODES

Ah, you have 2 boxes - you didn't mention that before 😉

Are they both TiVo, both V6 or one of each? Check the link in my previous post (the one you replied to) if you're not sure.

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