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BBC iplayer hacked URGENT

Hi

I just went to the BBC iplayer through our TIVO box and found a second user on my account - am very concerned - does this mean someone has used my email and password and is this a VM issue or BBC?

Have tried calling VM and can’t even get connected - also used text service and no reply yet.

Worried about how to get advice- can someone please help? Thanks

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Re: BBC iplayer hacked URGENT

Hi, theres normally a second user on your account, normally called 'Children' or 'Kids'

 

Regards

Rich

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Re: BBC iplayer hacked URGENT

That is the name but it has never been there before!

We just looked it up and found out the BBC iplayer launched this recently with a ‘monster’ icon - they never told us and we thought the icon was a hacker using a monster icon!

We’ve just been in total panic and discussed how much would be involved to contact everywhere and change my email, checking my bank etc.

Disgusting of the BBC to do this without telling us!!!!!!!

thanks for your help - much appreciated!