Virgin Media Community

[Charliekiggins]

Please send to me as well, having the same problems and not impressed.

[Steven_L]

Sorry to hear that you've been having a similar issue Charliekiggins.

Have you tried to reboot or reset your TV box? 

You can reboot using the steps here

Have you tried to clear the cache in your box?

Clear your cache, using the steps below 

Home > Thumbs down > Thumbs up > Play > Play > Play

Regards

Steven_L

[abrag77]

Hello I am also having this issue, please can you help try and resolve for me please

[abrag77]

Ignore that, all sorted by resetting the box as per the instructions in the post above 🙂

[Rufusrat]

3 years after the first poster, and we’re still having this issue. 
Did anyone actually get a proper solution to this, or is is just a reboot as the only option (grrr that’s no good with tired impatient kids!)

[Rufusrat]

Re: BBC iPlayer sound but no picture

3 years after the first post and we’re still having this issue. 
Did anyone actually get a proper solution to this, or is is just a reboot as the only option (grrr that’s no good with tired impatient kids!)

[Rufusrat]

3 years after the first post and we’re still having this issue. 
Did anyone actually get a proper solution to this, or is is just a reboot as the only option (grrr that’s no good with tired impatient kids!)