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carolehelen
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Audio description

The audio description has turned on tonight for no reason and I can't turn it off, I have tried everything that has been suggested, please can anyone help. 

Thanks 

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japitts
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Re: Audio description

Is this on any specific channels?

Can you explain what it is that you've tried so far?

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carolehelen
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Re: Audio description

It is on itv and I've turned the box off and on again and also tried to turn it off on the info setting button, but when you press ok to turn it off it doesn't do anything. 

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Tauriel
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Re: Audio description

I am having exactly the same problem with the audio description. It wil not turn off either through settings or the info button. Wondering if it is anything to do with the problems and outages yesterday.

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japitts
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Re: Audio description

@carolehelen 

Which part of the country are you in? General area is fine.

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Ayisha_B
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Re: Audio description

Hi @carolehelen,

 

Welcome to our Community Forums and thanks for posting. 

 

I am sorry to hear you're having some issues with the audio description not turning off.

 

Is it just ITV that is affected? What about recorded shows and on demand?

 

Can you try turning off Dolby Audio? 

Ayisha_B
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Ayisha_B
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Re: Audio description

Hi @Tauriel,

 

Thanks for your post. 

 

If you could also advise the same as per my previous post to @carolehelen, that would be great.

 

Hope to hear from you soon.

Ayisha_B
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Lisa_CC
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Re: Audio description

Hi @carolehelen , @Tauriel ,

Sorry about it the Audio Description being stuck and I can confirm that a ticket has been raised for this under F009497746 and we hope to get it fixed soon. Sorry for any inconvenience caused.

 

Regards,

 

Lisa

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