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Igor
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Audio description stuck on

Audio description is stuck on regardless of what I change it to in audio settings.

If I press the info button and scroll down to audio description on/ off it will not switch to off

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japitts
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Re: Audio description stuck on

Is this on any specific channel?

And which part of the country are you in? General area is fine.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Beth_G
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Re: Audio description stuck on

Hi Igor,

 

Thank you for your post.

 

I'm sorry to hear that you've been unable to turn off the audio description on your TV box, I appreciate this must be quite frustrating.

 

Can you please first try turning off Dolby Audio in the audio settings first to see if that helps at all?

 

Let us know 🙂

 

Beth

Beth
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Igor
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Re: Audio description stuck on

Tried that. Still stuck on

 

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Lisa_CC
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Re: Audio description stuck on

Hi @Igor, sorry about it being stuck. I can confirm that a ticket has been raised for this under F009497746 and we hope to get it fixed soon. Sorry for any inconvenience caused.

Regards,

Lisa
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Lee_R
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Re: Audio description stuck on

Hi @Igor

As my colleague has advised, there is a known issue.  We hope to have it resolved soon.

Regards


Lee_R

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