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martyp
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Audio description comes on when a programme starts each time on one channel?

Hi all,

I don't get this, on Channel 4+1 (142) in the morning as soon as King of Queens comes on it's audio described and I have to go into Info and turn it off every time. Cheers will be on and it doesn't happen and other programmes I watch don't trigger it. Can you have it set to come on with specific programmes? I think it does it with Everybody Loves Raymond just after it too, not sure as yet.

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martyp
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Re: Audio description comes on when a programme starts each time on one channel?

Anyone?

Every day when I watch Channel 4+1 in the morning I have to go to Info and turn audio description off, not affecting other channels it seems?

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Spencer_A
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Re: Audio description comes on when a programme starts each time on one channel?

Hello,

Is Audio Description turned on? Could go onto any channel and check to ensure it is switched off.

Also if you try going into Help & Settings > Audio > Alternate Audio and make sure that English is selected.

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Sugarsweet
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Re: Audio description comes on when a programme starts each time on one channel?

We have the same problem every time we watch Cartoon Network+1. It does not happen on over channels.

I hope you get an answer soon.

martyp
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Re: Audio description comes on when a programme starts each time on one channel?

Thanks Spencer_A, I checked those settings and it's set correctly there.

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martyp
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Re: Audio description comes on when a programme starts each time on one channel?

Thanks Sugarsweet, good to know it's not just me. I have a feeling the remote was sat on or something and it caused it to stick on that one channel somehow. 

I take it with yours you can click on Info and turn it off each time ok?

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Sugarsweet
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Re: Audio description comes on when a programme starts each time on one channel?

Yes but it gets annoying that we have to turn off audio description every time we watch Cartoon Network+1
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Spencer_A
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Re: Audio description comes on when a programme starts each time on one channel?

Hello,

Could you try a complete power down of the box? So turning it off using the switch at the back of the box, leave it for a few minutes and turn it back on, see if the Audio Description is still there?

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Why not try our text messaging service? It's a great way to get help with your services.

Just send your query to 07533051809 and we'll text you back.

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martyp
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Re: Audio description comes on when a programme starts each time on one channel?

Hi Spencer_A,

Thanks for the suggestion, I did actually pull the power out the back of the Tivo a couple of days ago and left it out for a few minutes as it froze on a black screen when I pressed the home button. The audio description is still there though. I take it that would be the same as using the switch?

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martyp
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Re: Audio description comes on when a programme starts each time on one channel?

The issue seems to have gone away now, unsure what did it... may have been associated with Channel 4 changing their morning TV schedule?

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