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jswalker2
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Audio Description on all the time on ITV

Since the recent TV outage nationwide our 3 V6 boxes always have audio description turned on for itv1 and itv1HD. We have to keep turning it off every time we watch something on the channel, but once we change channel and come back it's back on again. We have rebooted all the boxes and no change. This happened before and virgin had to do something their end to fix it because it was due to some software update. Can anybody suggest a permanent fix to disable this annoying feature?

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Hayley_S
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Re: Audio Description on all the time on ITV

Hello @jswalker2,

Welcome back! Thanks for posting.

I am sorry that you have been having issues with your equipment.

Can you tell me if you have tried unplugging everything for 5 minutes and re trying?

Many thanks,

Hayley
Forum Team



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jswalker2
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Re: Audio Description on all the time on ITV

Hi Hayley,

 

The issue seems to have resolved itself now.

Many thanks

John

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Zoie_P
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Re: Audio Description on all the time on ITV

Great to hear John.

Thank you so much for updating your thread to let us know 🙂 

All the best, 

Zoie

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