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Ddlbuilder
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Anyone working at Virginmedia?

My TiVo box packed up last night. Left it overnight on a 3 hour dvr repair but didn’t work this morning. Tried to call 150 tonight. After waiting on hold for 53 minutes we got cut off as it went past closing time. Another night with no tv.

 

anyone know how to get hold of anyone that works for Virgin? No online chat anymore. No way of getting help online. Everyone you go to the fault online it says you must sign in, then you sign in and it takes you back to the home page and start the series of links again. So we resulted in using the phone and after that long wait got cut off and left hanging. 

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newapollo
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Re: Anyone working at Virginmedia?

Hi Ddlbuilder,

sorry to see you are having a major problem with your TIVO box.

You could try the text messaging service.

Just send  a text with a description of technical issues to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days. 

You can also call  150 from your Virgin landline, or 0345 454 1111, but best to call at 8am to avoid call queues.

Hopefully a member of the Forum Staff may pick this up, however that make take a couple of days.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali