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Totallyfo
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Message 1 of 12
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Anyone else been in helpline for over 2 hours???

Even the bloody musics gone off now....

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japitts
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Message 2 of 12
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Re: Anyone else been in helpline for over 2 hours???

Do you have a problem that we can maybe help with?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Totallyfo
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Message 3 of 12
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Re: Anyone else been in helpline for over 2 hours???

Hi,

I can’t find username and password to set up our internet. Can u assist please?

 

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Anonymous
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Message 4 of 12
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Re: Anyone else been in helpline for over 2 hours???

you do not need a username and password to setup the internet.
It s standard network connection. No settings are needed
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Totallyfo
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Message 5 of 12
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Re: Anyone else been in helpline for over 2 hours???

When I try to connect my phone , I pad etc it’s asking for a username and password?

0155867D-C0E7-4816-A182-0AD270FDD431.png

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Anonymous
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Message 6 of 12
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Re: Anyone else been in helpline for over 2 hours???

that is the hotspot not your personal wifi.

Use the SSID and password listed on the bottom of the hub
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Totallyfo
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Message 7 of 12
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Re: Anyone else been in helpline for over 2 hours???

B01358E1-13A8-42A2-91CD-B6BB23EBDE06.png

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Anonymous
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Message 8 of 12
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Re: Anyone else been in helpline for over 2 hours???

you are still connecting to the wrong wireless network. Its NOT "virgin media" its will be the VM???????? on your hib.

you ned to connect to that wireless network
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Totallyfo
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Message 9 of 12
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Re: Anyone else been in helpline for over 2 hours???

054302C1-77A9-48B8-B6B9-E726069CA0D5.png

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Totallyfo
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Message 10 of 12
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Re: Anyone else been in helpline for over 2 hours???

The light on the hub is yellow??

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