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FLS
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Another Pixellation problem

 

It looks like I am joining a growing number of people who are writing in to complain about pixellation issues.

As others have said, this happens every couple of minutes, usually in a horizontal bar across the screen. It is distracting and I would like an engineer to look at this if possible. We have had our Tivo box for many years and wondered if it is reaching the end of it's life

I would be grateful if someone from Virgin Media could contact me about this.

FLS

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Re: Another Pixellation problem

Hi FLS,

 

Thank you for your post. We are very sorry to hear you have been experiencing this issue, are you able to confirm if this error has been occurring on all channels at all times or if this has been located on specific channels at certain times? Also are you able to confirm if the sound quality of what you are viewing has been compromised when you have been experiencing this?

 

Many thanks,

 

Louis

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Re: Another Pixellation problem

Hi Louis,

Problem occurs at any time on any channel, but does not effect sound.

FLS

 

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Re: Another Pixellation problem

Affect not effect!

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Re: Another Pixellation problem

Hi FSL,

 

Thank you for confirming these details. We would certainly like to have a further look into things for you. This will require a private message with some security questions in order to gain access. I will follow up right away.

 

Many thanks,

 

Louis

 

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