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DxD
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Amazon prime black screen when pressing watch

Hi all,

hope someone can help! 

When going onto the amazon prime app on my TiVo the app loads fine, then when I click watch something it buffers for a couple seconds then just goes to a black screen. It happens randomly but often but doesn’t seem to be a way to fix that I’ve found. Internet is fine I’ve checked the speed and Netflix will work fine too. Amazon prime account is fine and payments up to date etc. 

has anyone had this issue before?

 

 

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Emily_G
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Re: Amazon prime black screen when pressing watch

Thanks for the post DxD and welcome to our community.

 

Can we please confirm how your services are today?

 

If still experiencing this issue can you please try go through the below steps and let us know how this goes.

Home> Help&Settings> Settings> Network> Connect to Virgin Media Service Now

 

Thanks, Emily.

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