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Nutty72
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Amazon and Netflix won't load

Both amazon and Netflix won't load. I have the Internet connected by ethernet so the connection isn't the issue. 

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LittleMick73
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Re: Amazon and Netflix won't load

Hi which box do you have aV6 or the older tivo. Regards Micky
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chrisdarkfire
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Re: Amazon and Netflix won't load

Ours have both been down for a few days as well.
I can load the menus in both and scroll through choices but as soon as I press play screen goes blank.
Pressing stop takes you back to Netfix or Prime menu.
Everything else seems fine.
I can happily view both if I use the apps on my smart TV.

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David_Bn
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Re: Amazon and Netflix won't load

Good Afternoon chrisdarkfire,

 

Thanks for your post on our Community Forums!

 

Sorry to see that viewing Netflix and Amazon Prime on your set the set top box has been an issue.

 

Is this an on going issue or has this now been resolved? If this is ongoing, can you please try logging out and back in again on both applications to see if this will resolve the issue?

 

I'd also be intrigued to know if you're having any issues with other broadband services in the set top box - such as YouTube or BBC iPlayer?

 

Can you also advise me if you're connected via Wi-Fi or via Ethernet cable?

 

Kindest regards,

 

David_Bn

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