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IronBallsMcInty
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Amazon Prime

Why don’t the apps work very well on the virgin box? Because they work beautifully on smart TV’s. 

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Cueball99
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Re: Amazon Prime

No problems using the apps here.

What exactly is/are the problem/s you are having, in detail?

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IronBallsMcInty
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Re: Amazon Prime

The apps open just fine and you can browse what Netflix and amazon have on offer to your hearts content. But, as soon as you try to actually, you know play and watch the content, either the box crashes, simply doesn’t play or the screen goes blank. 

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David_Bn
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Re: Amazon Prime

Good Afternoon IronBallsMcInty,

 

Thanks for your post on our Community Forums and a very warm welcome to you!

 

Sorry to see you've been experiencing issues with your set top box when trying to use Netflix and Amazon Prime.

 

Is this still on going or has this since been resolved? If still on going, when did this start?

 

I have been able to look at outages that some customers in your area, but Amazon Prime is not mentioned - see below.

 

Do you have an issue with YouTube? Do you get any error messages?

 

Kindest regards,

 

David_Bn

 

 

This is for V6 boxes only - Customers may be unable to play some titles in Netflix,on their V6 box, experiencing various scenarios eg an error code displayed or a message advising 'This programme is not currently available, try again later'

 

 

V6 Boxes ONLY - After watching a video in Youtube or Netflix then navigating through menus the box locks up and reboots

 

 

 

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LeMarchand
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Re: Amazon Prime

We've used both Amazon and Netflix this week without problems (and very rarely have problems with either app), so it looks like it could be a problem with your box/account rather than the whole service.

 

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