Virgin Media Community

[Boottroop]

Upgraded my account to the top one three weeks ago which advertised Amazon Prime for a year free just been told by customer service that I won’t get this as I’m an existing customer this is a [removed] joke.Shame it doesn’t so show this on the website or I was told this when upgrading

 [MOD EDIT: Inappropriate language removed, please review the Forum Guidelines]

[Ernie_C]

The website always describes the offerings for new customers.

Almost certainly, you can check, the small print will say new customers only.