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neil_emery
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Amazon Prime working on one Tivo Box but not the other

Hi,

I have Two Tivo boxes, one wired and one wireless. I have connected my Amazon Prime account to both boxes, but only the wireless one works.

I can see my watchlist and recently watched list on both boxes, but when i try and play something via the wired box I get an error 'Problem playing this content' (or something similar) but can platy the same content on the other box.

I have signed out and reauthenticated my Amazon account and restarted the Tivo box, but it still doesn't play.

Any ideas?

Thanks,

Neil

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Re: Amazon Prime working on one Tivo Box but not the other

Hi Neil,

 

Sorry to hear of this happening.

 

Is it still an issue or has it now been sorted? If still the same, can you try this for me on the box in question;

 

Home, help and settings, settings, network, connect to the Virgin Media network now.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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neil_emery
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Message 3 of 8
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Re: Amazon Prime working on one Tivo Box but not the other

Hi,

I've already done this, made no difference

Thanks,

Neil

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Message 4 of 8
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Re: Amazon Prime working on one Tivo Box but not the other

I see, the box that is not working, how is that connected via Ethernet or Wireless?

 

Thanks Joe_F

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neil_emery
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Re: Amazon Prime working on one Tivo Box but not the other

Hi,

It's wired

Thanks,

Neil

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Re: Amazon Prime working on one Tivo Box but not the other

I see and its the same error every time?

 

Thanks Joe_F

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CalKlein
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Message 7 of 8
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Re: Amazon Prime working on one Tivo Box but not the other

I was having the same issue, my V6 box was showing o spinning circle and then blank. any button pressed takes you back to the prime main screen.

When I looked at my account on Prime the first V6 was the only box showing. I removed all of the old devices registered on my account. Then when I registered the V6 again and it worked. So I'm not sure whether I had reached maximum registered devices or you can only have one V6 registered at a time but it is now working on my main V6 that it wasn't working before

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neil_emery
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Message 8 of 8
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Re: Amazon Prime working on one Tivo Box but not the other

HI,

Yes it is

Thanks,

Neil

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