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mattwadkin
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All recorded programmes and planned programmes disappeared

Earlier today I had to resign into my netflix account I have just gone to my recordings and they have all gone furthermore all my planned recordings have gone I have unplugged and reset my box but they are still not there. Any suggestions please.

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japitts
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Re: All recorded programmes and planned programmes disappeared

What does the "disk space" indicator within your "My shows" show? If you've no recordings, it should show 0% used/100% free - does it?

Planned recordings disappearing would be symptomatic of either no series links present and/or no guide data. Can you confirm both?

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mattwadkin
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Re: All recorded programmes and planned programmes disappeared

Hi

It is a new box I returned to Virgin from Sky so it is only a month old. It is almost as if it has been wiped the only thing I can access is continue watching everything else is gone

Thanks

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Martin_N
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Re: All recorded programmes and planned programmes disappeared

Hi mattwadkin,

 

Thank you for your post and welcome to the community. 

 

I'm sorry to hear about the recordings. If this is a new box then the recorded programs wouldn't be transferred over. 

 

^Martin

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mattwadkin
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Re: All recorded programmes and planned programmes disappeared

Hi

It is a new box as we moved from Sky. But we had manually inputted all programmes to record and had several recordings to watch, the part watched recordings are still available but everything else has gone.

Thanks

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japitts
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Message 6 of 7
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Re: All recorded programmes and planned programmes disappeared

Are these recordings in your deleted folder? Scroll to the bottom of "My Shows" to find "recently deleted items"

Are the planned programmes that aren't showing, set from series links or manually? And if they're SL, is the series link still present? Home > My Shows > Manage my series links , to check.

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Martin_N
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Re: All recorded programmes and planned programmes disappeared

Thank you for that information. 

 

Please do check what japitts has recommended and let us know your findings. 

 

^Martin

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