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Skimpy · ‎24-08-2023

G'day,

Had TiVo for a couple of years but only just connected it all up - start up goes smoothly through connecting, getting info, loading etc however all channels are greyed out and require a subscription. I'm assuming my account or something is not correctly provisioned with my actual access rights.

Any ideas on how this could be resolved would be much appreciated!

Cheers

newapollo · ‎25-08-2023

Hi Skimpy

TV set top boxes are de-activated if they haven't been used for around 30 days. If you still have a TV subscription with VM then you need to call up and ask for the box to be re-activated.

Dave

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

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newapollo · ‎25-08-2023

Hi Skimpy

TV set top boxes are de-activated if they haven't been used for around 30 days. If you still have a TV subscription with VM then you need to call up and ask for the box to be re-activated.

Dave

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Skimpy · ‎25-08-2023

Cheers Dave all good now much appreciated!

newapollo · ‎25-08-2023

Thanks for updating the thread @Skimpy - good to see it's working again.

Dave

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

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All Channels Greyed Out & Require Subscription