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All Channels Greyed Out & Require Subscription

Skimpy
Tuning in

G'day,

Had TiVo for a couple of years but only just connected it all up - start up goes smoothly through connecting, getting info, loading etc however all channels are greyed out and require a subscription. I'm assuming my account or something is not correctly provisioned with my actual access rights.

Any ideas on how this could be resolved would be much appreciated!

Cheers

1 ACCEPTED SOLUTION

Accepted Solutions

newapollo
Very Insightful Person
Very Insightful Person

Hi Skimpy 

TV set top boxes are de-activated if they haven't been used for around 30 days. If you still have a TV subscription with VM then  you need to call up and ask for the box to be re-activated. 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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See where this Helpful Answer was posted

3 REPLIES 3

newapollo
Very Insightful Person
Very Insightful Person

Hi Skimpy 

TV set top boxes are de-activated if they haven't been used for around 30 days. If you still have a TV subscription with VM then  you need to call up and ask for the box to be re-activated. 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Cheers Dave all good now much appreciated!

newapollo
Very Insightful Person
Very Insightful Person

Thanks for updating the thread @Skimpy  - good to see it's working again.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali