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Meaden508
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Addressing and dealing with complaints

How do you get virgin Media to address and deal with current outstanding complaints?

I have 2 outstanding matters since March 2020. I have written twice to the head office. I have spoken to their agents on the telephone numerous occasions, (they say a supervisor will call back within 48 hours)  and I have text their messaging service. I have received 2 letters saying they have tried to contact me, which if true is very poor for a communications organisation, because, they have my mobile number, my home address, my landline number and my e-mail address but nothing has been received, no messages nothing. they seem to want me to go away. 

 

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John_GS
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Re: Addressing and dealing with complaints

Hi Meaden508

 

Thanks for posting and welcome to the community. 

 

I am sorry to hear you've not heard back as I can see we've sent complaint letters.

 

I'll send you a PM though so I can hopefully bring this matter to resolution for you

 

Kind regards,

John_GS
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