Virgin Media Community

[k8katinka]

Hi there, I've been charged for a 35£ activation fee on my first bill that I wasn't supposed to pay for. After signing up for M100 Broadband I received a confirmation email stating that the activation fee would be free. I am wondering if you can help me? Many thanks in advance- Kate

[Gareth_L]

Hello k8katinka

So sorry this has happened, Thank You though for letting us know 

If I send you a private message to check the account would that be okay 

Gareth_L

[k8katinka]

Hi Gareth,

Thanks for your reply! I managed to get the issue sorted using your texting service.

Thanks again for your message- Kate

[Katie_WT]

Thanks so much for the update @k8katinka and for popping back both here and to @Gareth_L's Private Message - we always appriciate an update, not only does it help us know what is going on but also our Community who may be reading the thread.

We're here if you need anything further. 

Cheers