Hi,
Lets get this resolved, can you PM me your account number and area id.
I am a virginmedia field technician and my advice is based on my experience in the field or my personal experiences with my own equipment at home. If you my answer was helpful to you please mark as helpful or consider leaving some Kudos.
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Kind regards
Darren Hollands tech 20279
Virginmedia Guildford
Great way of 50 pounds of your bill refer a friend to virginmedia
Here to help! I'm a technician helping out whilst working from home. Find out more