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7400 error

Had package changed to basic and error code floating on screen 

Followed all the fix its but to no avail.

Can anybody help please xxx

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Re: 7400 error

Hi gillwotto92,

Did you install a new box, or start using one that had been offline for around 30 days?

If so you need to phone to get your box activated. 0800 953 9500. You will need the box serial number, and your account and area number.

Otherwise you need to follow the online help for that error code https://www.virginmedia.com/help/virgin-tv-error-codes/7400

Dave

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Re: 7400 error

Hi...no new box just a change of package 

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Re: 7400 error

Hi as stated that error code indicates the box needs activating. Regards Micky