Menu
Reply
gillwotto92
  • 5
  • 0
  • 0
Joining in
663 Views
Message 1 of 4
Flag for a moderator

7400 error

Had package changed to basic and error code floating on screen 

Followed all the fix its but to no avail.

Can anybody help please xxx

0 Kudos
Reply
newapollo
  • 6.56K
  • 1.02K
  • 1.63K
Very Insightful Person
Very Insightful Person
658 Views
Message 2 of 4
Flag for a moderator

Re: 7400 error

Hi gillwotto92,

Did you install a new box, or start using one that had been offline for around 30 days?

If so you need to phone to get your box activated. 0800 953 9500. You will need the box serial number, and your account and area number.

Otherwise you need to follow the online help for that error code https://www.virginmedia.com/help/virgin-tv-error-codes/7400

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click to mark as a Helpful Answer or use Kudos to say thanks


0 Kudos
Reply
gillwotto92
  • 5
  • 0
  • 0
Joining in
648 Views
Message 3 of 4
Flag for a moderator

Re: 7400 error

Hi...no new box just a change of package 

0 Kudos
Reply
LittleMick73
  • 5.05K
  • 520
  • 866
Superstar
592 Views
Message 4 of 4
Flag for a moderator
Helpful Answer

Re: 7400 error

Hi as stated that error code indicates the box needs activating. Regards Micky